Shipping & Returns

Returns Policy

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a refund. Please note that you are responsible for the payment of the return postage. All items must be returned to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please ensure that briefs/thongs/swimwear etc are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please also note that returns on Hosiery are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.

ALL RETURNS MUST BE NOTIFIED TO US BY EMAIL WITHIN 7 DAYS OF DELIVERY. Email address for returns notification: admin@frilly-knicker.co.uk
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